Supported questions
Email [email protected] for catalog, availability, accounts, payments, processing, shipping, damage, and existing orders.
Support
Customer Support for Research Orders
Email [email protected] for catalog, account, billing, shipping, damage, and order issues. Visible shipping damage must be reported within 48 hours of delivery. Support does not provide guidance for human or animal use.
Replacement review
Report visible shipping damage to [email protected] within 48 hours of delivery. Include the order reference, clear photographs, and retain the original packaging. Eligibility depends on the order and delivery record.
Unsupported questions
Support does not answer questions about dosing, reconstitution, administration, side effects, personal outcomes, or human or animal use.